Privacy Policy of CLORE.AI
Effective Date: May 28, 2025
Clore.ai ("Clore.ai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website clore.ai (the "Site") and use our platform and services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use our Services. By accessing or using our Services, you signify your understanding of and agreement to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
We may collect information about you in a variety of ways. The information we may collect on the Site and through our Services includes: A. Personal Data You Provide to Us: Account Information: When you register for an account, we collect your name, email address, password, and other contact details you provide. Host Information: If you are a Host, we may collect additional information such as details about your hardware (specifications, location), payout information (e.g., wallet addresses, bank account details for payouts, subject to your chosen method), and identity verification information as may be required for compliance purposes. Renter Information: If you are a Renter, we may collect payment information (processed through our third-party payment processors), and details about your instance configurations. Communications: If you contact us directly (e.g., via email to [email protected], [email protected], [email protected], or through support channels), we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. Profile Information: You may choose to provide additional information as part of your user profile.
B. Information Collected Automatically: Log and Usage Data: We automatically collect log information when you access and use the Services. This information may include your IP address, browser type, operating system, referring/exit pages, pages viewed, access times, and other usage statistics. Instance Data: We collect information about the instances you launch or host, such as configuration details, uptime, resource utilization (CPU, GPU, RAM, storage), and network activity related to the platform's operation. We do not typically access the content you process on your rented instances unless required for support, security, or legal reasons, and where possible, with your consent. Cookies and Similar Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our Services, to remember your preferences, and for security purposes. You can control the use of cookies at the individual browser level. For more information about our use of cookies, please see Section 6 ("Cookies and Tracking Technologies"). Device Information: We may collect information about the device you use to access our Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
C. Information from Third Parties: Payment Processors: We use third-party payment processors to handle payments. When you make a payment, your payment card details are provided directly to the payment processor. We do not store your full payment card information but may receive transaction confirmations and limited payment information from the processor. Analytics Providers: We may use third-party analytics services (like Google Analytics) to help us understand how users engage with our Services. These services may use cookies and similar technologies to collect information about your use of our Services.
We use the information we collect for various purposes, including: To provide, operate, maintain, and improve our Services. To process your transactions and manage your account, including facilitating payments between Renters and Hosts. To send you technical notices, updates, security alerts, and support and administrative messages. To respond to your comments, questions, and requests, and provide customer service. To communicate with you about products, services, offers, promotions, rewards, and events offered by Clore.ai and others, and provide news and information we think will be of interest to you (you can opt-out of marketing communications at any time). To monitor and analyze trends, usage, and activities in connection with our Services. To personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests. To detect, investigate, and prevent fraudulent transactions, security incidents, and other illegal or unauthorized activities, and enforce our Terms of Service. To comply with legal obligations and legal process, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties. For any other purpose for which the information was collected, with your consent if required.
If you are an individual in the European Economic Area (EEA) or the United Kingdom (UK), we collect and process information about you only where we have legal bases for doing so under applicable EU and UK laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where: We need it to provide you the Services, including to operate the Services, provide customer support and personalized features, and to protect the safety and security of the Services (i.e., performance of a contract). It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services, and to protect our legal rights and interests. You give us consent to do so for a specific purpose. We need to process your data to comply with a legal obligation. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
We do not sell your personal information. We may share your information in the following circumstances: With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, data analytics, email delivery, hosting services, customer support, and security). These service providers are authorized to use your personal information only as necessary to provide these services to us. Between Users (Hosts and Renters): To facilitate rentals, certain information may be shared between Hosts and Renters. For example, a Renter may see a Host's username and machine specifications. A Host may see a Renter's username associated with an active instance on their hardware. We strive to limit this sharing to what is necessary for the transaction. For Legal Reasons: We may disclose your information if we believe it’s required by applicable law, regulation, legal process, or governmental request; to enforce our Terms of Service; to protect the security or integrity of our Services; or to protect the rights, property, or safety of Clore.ai, our users, or the public. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. Aggregated or De-identified Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes, including research, analytics, and reporting. With Your Consent: We may share your information with your consent or at your direction.
We will retain your personal information for as long as your account is active or as needed to provide you Services and to fulfill the purposes outlined in this Privacy Policy. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For example, we may need to retain certain information for tax, legal reporting, and auditing obligations. When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We and our third-party partners use cookies, web beacons, pixels, and other similar tracking technologies to collect information about your browsing activities over time and across different websites following your use of our Services. What are cookies? Cookies are small text files stored on your device (computer, tablet, mobile phone) by your web browser. How we use cookies: We use cookies to: Make our Services work, or work more efficiently. Remember your preferences (e.g., language). Understand how you use our Services for analytics purposes. For security and authentication.
Your Choices: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. For more information on how to manage cookies, check your browser or device's settings.
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to: Access your personal information. Correct inaccurate personal information. Erase your personal information (the "right to be forgotten"). Restrict the processing of your personal information. Object to the processing of your personal information. Data portability (receive your personal information in a structured, commonly used, and machine-readable format). Withdraw consent at any time (where processing is based on consent), without affecting the lawfulness of processing based on consent before its withdrawal. Lodge a complaint with a supervisory authority. If you are in the EEA or UK, you can lodge a complaint with your local data protection authority. For users in the Czech Republic, the supervisory authority is the Office for Personal Data Protection (Úřad pro ochranu osobních údajů - ÚOOÚ). To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws. We may need to verify your identity before processing your request.
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located in the EEA, UK, or Switzerland, we will ensure that transfers of personal data to a third country or an international organization are subject to appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or rely on an adequacy decision, or other lawful mechanisms.
We implement reasonable administrative, technical, and physical security measures designed to protect the security of any personal information we process. However, please also remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are also responsible for keeping your account password confidential.
Our Services are not directed to individuals under the age of 18 (or the relevant age of majority in their jurisdiction). We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that your child has provided us with personal information without your consent, please contact us at [email protected].
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We may also provide notice to you in other ways, such as via email or a notification on our Site, if the changes are material. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
For general business inquiries: [email protected]
For marketing inquiries: [email protected]
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